Support & Frequently Asked questions
classes and training
How do I join The Knot Climbing Gym?
First sign the waiver online, then come visit us! Joining the gym is only available by stopping in! This way our staff can give you a tour of the facility, explain all the perks, and answer questions you may have about your membership.
What are my membership options?
To keep things simple we offer a flat rate membership. The price is currently $65/mo and comes with all the great amenities and perks listed above. Once you establish a membership, you will stay at that price for life so long as you keep your membership active. There are no initiation or cancellation fees! Membership freezes are available for a small fee to keep your membership active while you need some time off. If you need to cancel or pause, your membership will remain active until the end of the month.
Can my kids join? If so, what are your options for kids memberships?
Due to current availability of vaccines for COVID-19, we have paused membership sales to children under 12 years old. Youth memberships are available for children 13 and older. They are $45/mo and come with a couple limitations from a full membership. Youths 16 and older may sign up for a full membership or a youth membership, depending on their situation. Please email us or stop in to discuss youth membership options.
It's worth noting that our gym can get very busy at times. This can make it hard for smaller kids to find space in our gym where there aren’t a lot of much larger bodies climbing overhead, so we ask all our 12 and under members to finish their climbing sessions by 6pm on busy nights.
Do you offer day passes?
We currently do not offer day passes. Our focus is on our dedicated climbers. We simply don’t have the building size to accommodate both our growing membership and day passes. However, all our members get 1 monthly pass to use on a guest. Our members may also buy an extra guest pass for $10. So if you just want to try it out, find a member and bug them to take you. They’re usually happy to do so. Are you from out of town and a member at another climbing gym? Bring your membership tag or belay card and we will hook you up with a bonus pass for $10.
What about punch cards?
Similar to the answer above, we currently do not offer punch cards.
What are your business hours?
Sunday - Thursday : 7am - 10pm
Friday - Saturday : 7am - 11pm
Do I need my own gear?
All memberships include free rentals of shoes, harnesses, ATC devices, and chalk bags. We sell a full line of gear in our shop as well.
Do you have auto-belays?
We currently do not have any auto-belays.
Can I bring a non-member friend or family member to try climbing?
Please do! All members can bring a guest for free once a month. After this pass is used, members can purchase additional guest passes.
Classes & Training
I’m new to climbing, how can I learn more?
Our staff will be happy to answer any questions you may have about climbing and getting started. The best way to learn is to just get on the wall and try it out! Beyond that, we have classes coming soon to teach climbing for beginners. Additionally we will have a customized fitness plan that will be tailored to making you a stronger climber.
Do you have a youth climbing team?
We currently do not have a youth climbing team but are excited to get our youth programs established in Fall 2021.
Do you have a summer camp for kids?
We do not anticipate having a kids camp in 2021. We will revisit the idea for next summer.
What’s your maximum capacity?
The current max capacity is 50 climbers in the gym. Peak times are between 5pm and 9pm. Capacity restrictions will be changing soon, so stay tuned for updates.
Do I need to make climbing reservations?
We encourage our members to sign up for climbing slots daily between 5pm and 9pm. You can do this through our RGPro app. It ensures that you will be able to climb in the gym for the times you selected. If you do not make a reservation and we are at capacity, you will be asked to wait until room clears.
How do I sign up for classes?
You can do this by visiting our classes page and using the calendar widget to sign in. Or you can download the Rock Gym Pro app to access the same calendar.
How do I give feedback?
Fill out the feedback on our membership page and we will get back to you as soon as possible.